FAQs, Terms & Conditions

The Real Over You (TROY)

Q: I’ve seen an item but I cannot seem to find it online?

A: Thank you for your interest in The Real Over You. If you see an item on our social media but it is no longer available on our website, that item has likely sold out or is no longer part of our current collection. We understand how frustrating this can be, and we are always working to restock highly requested pieces or introduce similar styles.

Q: What size should I purchase?

A: All sizing and fit information can be found on our Size Chart. If you are between sizes or unsure, we recommend reviewing garment descriptions carefully.

Q: Do all styles ship immediately?

A: Yes. All in-stock styles ship within 48–72 hours of your order being placed, unless otherwise stated in the product description.

Q: Where do you ship?

A: We currently ship within the United States. Shipping options will be displayed at checkout.

Q: What are the shipping and handling details?

Shipping & Processing:
All orders are fulfilled and shipped within 48–72 hours (excluding weekends and holidays). Once shipped, delivery typically takes 5–7 business days.

Shipping timelines may be extended during holidays, launches, or promotional periods. Once your order has shipped, you will receive a confirmation email with tracking information.

Please note: The Real Over You is not responsible for shipping delays or packages marked as delivered by the carrier.

Q: How do I track my order?

A: Once your order ships, you will receive an email containing your tracking number. If you have not yet received tracking, your order is still being processed.

Q: How do I know if my order has been placed?

A: After completing checkout, you will see a confirmation page and receive a confirmation email with your order details. Please check your spam folder if you do not see the email. If needed, contact us at info@therealoveryou.com.

Q: I received a wrong or damaged item. How can this be resolved?

A: We sincerely apologize for this rare occurrence. Please contact us at info@therealoveryou.com within 14 days of the fulfillment date. Any claims made after this period will not be eligible for resolution.

Q: I’ve just placed my order — can I change or cancel it?

A: Once an order is placed, it cannot be changed or canceled. All sales are final.

Q: I forgot to enter a promo code at checkout. Can I receive a refund or credit?

A: Promotional codes must be applied at checkout. We are unable to apply discounts retroactively or issue refunds/credits for missed codes. No exceptions.

Q: Have you received my return and how long does processing take?

A: Please allow up to 10 business days from the time tracking confirms delivery to process your return. You will receive an email once your store credit has been issued.

Q: Can I use a gift card online?

A: Yes. We accept all major credit cards and The Real Over You gift cards.